Mercure Surabaya Hotel, Surabaya

My stay at the hotel was a mixed bag. While the location was decent and the staff tried their best, the rooms left much to be desired with their dated furnishings and cleanliness issues. The amenities available were basic, and the dining experience didn’t quite match the expectations. Overall, it felt more like a budget stay than the luxury experience I was hoping for.

I had a mixed experience at this hotel. The location was quite convenient, and I loved the breakfast options that catered to different tastes. However, the room left much to be desired, as it had some cleanliness issues, and the service could use improvement in efficiency. Overall, it had its highlights but also several downsides that affected my stay.

I had a mixed experience at the hotel. While the location was excellent and the rooms were spacious and clean, some issues marred the experience like confusing building layouts and staff communication. The breakfast was varied but crowded, and the service left a lot to be desired. Unfortunately, I don't think I'll be returning for my next trip.

This hotel has a fantastic location, perfect for both leisure and business travelers. The amenities provided are quite decent, and while my room was clean and spacious, the service left much to be desired. The dining options were good, but the breakfast experience felt chaotic at times. Overall, the hotel could improve its staff training and maintenance to better match the expectations for a grand establishment.

I had a bit of a mixed experience at this hotel. While the location was convenient for shopping and the staff were generally pleasant, the rooms and amenities were unfortunately quite dated and lacked attention to cleanliness. The dining options were pretty standard but could use some improvement in variety. Overall, there's potential here, but the hotel definitely needs some upgrades and better management to truly shine.